Empowering Advanced Scientific Research in Cambodia
The collaboration between the Royal University of Phnom Penh and DKSH has provided advanced instruments to Cambodian researchers, greatly enhancing their studies in optoelectronics and advanced materials.
Established in 1960, the Royal University of Phnom Penh (RUPP) is Cambodia’s first academic institution to offer advanced laboratory instruments for research and study in the semiconductor and industrial sectors. Over the past decade, RUPP has developed laboratories to support students and researchers in fields such as food processing, semiconductors, and industrial research.
Challenge
Scientific research in Cambodia faced significant challenges due to a lack of high-quality, advanced research instruments. This left students and researchers with limited opportunities to conduct their studies and practice with cutting-edge equipment. Budget constraints further compounded the issue, restricting access to essential tools needed for their research work.
Moreover, the operation of advanced instruments demands a deep understanding of the underlying technology to ensure accurate analysis and efficient performance. RUPP needed a supplier who could not only provide sophisticated instruments but also deliver comprehensive training sessions. This would ensure that end-users were fully equipped to utilize the equipment to its full potential
Approach
We addressed these challenges with a comprehensive approach to support RUPP which included:
Advanced Instruments: We provided students and researchers with advanced tools essential for their work in optoelectronics, semiconductors, and the industrial sector, enabling more sophisticated research previously hindered by equipment limitations.
Prompt Installation: All instruments were installed promptly, allowing research projects to start without delay.
Expert Training: Our application experts conducted thorough, hands-on training sessions, ensuring that students and researchers not only understood the theoretical aspects of the instruments but also gained practical experience. This comprehensive training enhanced their ability to utilize the equipment to its full potential, improving the accuracy of their analyses.
Exceptional Customer Service: We responded promptly to inquiries and swiftly resolved any issues related to instrument functionality, minimizing disruptions to research activities, and allowing researchers to focus on their projects.
Warranty and After-Sales Service: We offered warranty coverage, repair services, and preventive maintenance to ensure minimal instrument downtime and prevent project delays, ensuring customer satisfaction.
Result
Through this partnership, we advanced scientific research in Cambodia by providing cutting-edge laboratory instruments to researchers at academic institutions. By introducing advanced instruments to Cambodia, we enriched the semiconductor and industrial sectors, enabling researchers to conduct more sophisticated and impactful studies.
Our commitment to quality and exceptional customer service has earned us the trust of our customers, leading to numerous recommendations and a growing reputation in the academic and research communities. Customers appreciate our wide range of instruments, their advanced functionalities, and our prompt response.
Additionally, our competitive pricing ensures that high-quality equipment is accessible even within budget constraints, further enhancing customer satisfaction
We trust DKSH and look forward to continued collaboration, as we truly appreciate their consistently high-quality services.
– Assoc. Prof. Dr. Tharith Sriv, Optoelectronics and Advanced Materials Lab., Graduate School of Science, RUPP
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