For a global beverage leader like Heineken, maintaining world-class hygiene and quality standards is essential. When Heineken Lao Brewery needed a reliable and efficient solution for hygiene verification, they turned to Hygiena EnSURE Touch, distributed locally by DKSH – a tool that helps production facilities improve cleanliness and efficiency simultaneously. This partnership not only strengthened their hygiene monitoring process but also ensured consistency, speed, and data reliability across operations.

Heineken is the world’s most international brewer, operating in 70 countries worldwide. Heineken Lao Brewery, the second brewer to be granted a beer investment license by the Government of Laos, officially opened in March 2008. Since then, it has played a key role in the company’s regional operations, upholding Heineken’s strict hygiene, quality, and safety standards.

Challenge

When their previous hygiene monitoring method was discontinued, Heineken Lao Brewery needed to find a reliable, cost-effective alternative that met their strict standards for hygiene, speed, and data accuracy. In brewing, maintaining rigorous hygiene protects product quality and consumer safety while accurate, traceable data supports audits and continuous improvement. After evaluating options available in the market, the Quality Assurance (QA) team selected Hygiena EnSURE Touch for its performance and affordability.

Approach

For a large beverage company like Heineken, which operates under strict hygiene, quality, safety, and audit requirements, Hygiena EnSURE Touch proved to be a valuable solution. The DKSH Technology team provided product familiarization training for QA end users and guided the team through SureTrend Cloud, enabling easy monitoring, analysis, and storage of hygiene test data. This hands-on support helped the QA team quickly adopt the system and integrate it into daily operations – making hygiene verification simpler, more reliable, and more efficient.

Results

After 9 months of continuous use, the QA team at Heineken reported that Hygiena EnSURE Touch:

• Saves significant time during hygiene monitoring, ensuring production lines are clean and ready for the next batch faster
• Is very easy to use, requiring only a few simple steps and just 10 seconds to obtain test results
• Provides reliable cloud connectivity, allowing users to access SureTrend data anytime without failure.

Through the adoption of Hygiena EnSURE Touch, Heineken Lao Brewery continues to uphold its commitment to safety, efficiency, and quality – ensuring every batch meets the highest global standards.